Order modification and cancellation policy
In order to organize orders and ensure their quick processing and shipping, Java Boutique explains to our valued customers the order modification and cancellation policy as follows:
First: Modify the request
The customer has the right to request an amendment to the order as long as its status is “under review” , provided that the processing procedures or execution of the order have not started.
Second: Orders in progress and shipping
An order cannot be cancelled after its status has changed to “Completed,” “In Process and Delivery,” or “In Delivery,” once its preparation has actually begun or non-refundable costs have been incurred, including product preparation, shipping, and service costs associated with the order, taking into account the rights legally established for the customer.
Third: Pre-order and special request products
These products are ordered specifically for the customer from factories or suppliers, and may incur manufacturing, supply, shipping, customs and export costs.
Therefore, pre-orders or special orders cannot be cancelled after they have been confirmed and started to be implemented or purchased from the supplier, except in the event that the store is unable to provide the product to the customer within three weeks from the date of the order.
Fourth: Products available for immediate shipping
Modifications to available products can be requested before preparation begins. However, once the shipping label has been issued and actual shipping procedures have commenced, or the order has been handed over to the delivery representative, the shipment cannot be stopped or the delivery process canceled.
Java Boutique Management
